Following are instructions for our return policy:
  • Items must be returned within 14 days of receipt. 
  • Items must be undamaged 
  • Items must have all tags attached and be in original packaging 
  • Item’s must be returned to our returns centre

Returns Centre: 

7225 West North ave River Forest Illinois 60305 United States.

Unfortunately, we do not offer free returns. Any returns costs will be at your own expense. 

In case if you receive faulty product do nothesitate to reach to us . Send our customer service team an email within 30 days of purchase at contact@de-neck.com, with images of the faulty product and we will be in touch to resolve the issue. 

Processing of refunds

We aim to process your return as soon as possible, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us at contact@de-neck.com with the proof of postage information from your return carrier receipt and we will investigate this further. 

As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.